Manager of Collections and Client Services

PRIME Occupational Medicine's Mission: PRIME is committed to providing the highest quality medical care for a multitude of businesses through various methods of service. With clinics currently located throughout the Louisiana and Texas regions, PRIME serves the corporate and industrial sectors with 24/7 availability.

Objectives of this role

• Oversee the key corporate collections, clients billing lifecycle, tracking payments and managing client services.

Responsibilities:

• Handle heavy volume assignments for key corporate clients to ensure all client issues, specialized billing, internal protocol and the Company's guidelines are followed and met.
• Build strong relationships with clients to understand their needs by ensuring their billing contracts, etc. are correct and accurate before issuance and other issues that may arise.
• Identifying new business updates for PRIME and clients by relaying and implementing correct processes correctly.
• Manage customer relations and address all concerns as point of contact.
• Monitor the client usage and identify any potential issues that may arise.
• Acts as a liaison and works closely with internal teams ex: customer care, accounting, and clinics to ensure the best services and accurate information is given to the client on a timely basis.
• Identifying areas for improvement in the collections process and implementing changes to enhance effciency.
• Managing all collection processes.
• Coordinator and oversee specialized billing.
• Correctly handles incoming and outgoing payments and processes the transactions within an established timeframe.
• Preparing reports and analyzing accounts status, aging, and collection performance for management review.
• Create reports for reconciliation and management while observing all relevant regulations
• Conduct account receivable meetings.
• Receive the incoming payment and related remittance.
• Maintain accurate and up-to-date financial records in accordance with PRIME's policies and procedures.
• Ensure compliance within financial, state and federal regulations are met.
• Address customer inquiries.
• May be required to work overtime and or holidays
• May be required to travel.
• Must have reliable transportation.
• Other duties as assigned.

Skills and qualifications

• Three (3) years of medical or client billing and accounts receivable experience is required.
• Excellent customer support and communication skills
• Strong problem solving skills required.
• Ability to work independently, multi-task and set daily goals to meet deadlines.
• Resourceful mindset and strong attention to detail
• Knowledge of local, state and national laws and regulations related to financial services.

Physical Demands: Sitting for prolonged periods of time, lift, carry push, pull or otherwise move objects up to 30 pounds. Repetitive motion. Extensive use of computers and keyboard. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and small carry parcels, packages and other items, to walk short distances, and drive a vehicle to deliver and pick up materials. Must have the ability to climb stairs daily on their own.

Mental Requirements: Learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, ability to communicate with employees and visitors, ability to complete tasks in situations that have a speed or productivity quota. Position Unit: Accounting - Non-Exempt: Hourly